Who Do I Call?

The Alliance? Or the TPA?

Find Out Who to Contact

The Alliance Provider Relations Team

Kyle MonroeKyle Monroe
VP, Network Development & Provider Relations
kmonroe@the-alliance.org
608.210.6666


Deb KunfermanDeb Kunferman
Director of Network Development
dkunferman@the-alliance.org
608.210.6648


Rick RaihleRick Raihle
Network Development Manager
rraihle@the-alliance.org
608.210.6664

Participating Provider Manual

Thank you for partnering with us as a Participating Provider. This online Provider Manual serves as a resource for policies and procedures that affect you as a Participating Provider.

Provider Resources and Information

Find quick links to the information you’re looking for below!
We’ve placed a great amount of information online for instant access; however, if you need to speak with a Provider Service Representative call 1.800.223.4139.

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Participating Provider Responsibilities

Access to care and services: 

  • The Alliance requires participating providers offer 24-hour/7 days per week telephone access to patients for their safety and protection.  Providers must have procedures in place to respond to patients calls and requests after normal business hours.
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Provider Forms

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