Customer Service - Helpful ... friendly ... answers

We know that health care can be confusing. But it doesn't have to be. At The Alliance we want employees to feel as confident about their health care choices as they do about other areas of their life.

On this site you'll find answers to your most frequently asked questions. We hope you enjoy becoming a more empowered buyer of health care.

Consumer Tool Kit

	Who is The Alliance? How do they work with my employer? Learn more about The Alliance and how we help your employer provide you with access to health care providers. Read more...
	Wondering what happens between the time you visit a doctor and the time you get your bill? Going to the doctor sometimes seems like the easiest part of the equation. Find out what happens between the time you visit the doctor and the time you pay your bill. Read more...
	Is my employer part of The Alliance? Find out if your employer is a member of The Alliance. Read more...
	How can I find a doctor or hospital that participates in The Alliance? Or if my doctor does? You can find this information in The Alliance online provider directory. Read more...
	Who do I contact about my benefit package, including what type of services are covered and what I’m responsible for? Knowing who to contact about your benefit package can help you get answers quickly. Read more...
	Who do I call if my claim was denied or if I’m not sure if a claim was paid or not? Your claims administrator has access to your benefit plan. Here you can find contact information for your plan. Read more...
	Who do I contact to find out about dental or prescription drug claims? Learn who to contact to find out about dental or prescription drug claims. Read more...
	Who do I contact to get approval or be precertified for surgery or another procedure? Learn who to contact to get approval or precertification for surgery. Read more...
	How can I make sure my claims are paid correctly? Learn what you can do to make sure your claims are paid correctly. Read more...
	Want to learn more about The Alliance? The Alliance is a not-for-profit cooperative of more than 180 employers committed to negotiating discounted pricing with health care providers and helping employees and their family members make the best health care decisions. Read more...
	Where can I find a dictionary of key insurance terms? The Alliance has prepared a handy document that defines key terms related to health benefits. Read more...

Still not sure? Contact Customer Service.

Email us.
You can also talk to us by calling 800.223.4139 or 608.276.6630 between 8 a.m. and 4:30 p.m. Monday thru Friday.

¿Tiene preguntas?

Llame al 800.223.4139 ó al 608.276.6630 y presione 1 Usted será conectado con un representante del servicio al cliente de Alliance quien lo pondrá en contacto con un traductor en tiempo real.