It has been almost three months since The Alliance launched the new Find a Doctor provider directory site.
Those three months have been filled with research on how to best communicate how this site works, what its advantages are for employees and family members, its versatile search features and much more.
Five Lessons Learned
As a Find a Doctor insider, here are the five top lessons I’ve learned that will give you a head-start using the Find a Doctor site.
- Searching is easy. You are now able to search by the procedure or type of appointment you are seeking in the “Search by” box. Examples include “colonoscopy,” mammogram” or “office visit.” You can also search by facility, doctor or quality score.
- Cost Information. Cost can vary widely in health care. Find a Doctor delivers cost information through a cutting edge format that pulls information right in front of the consumer at the time of their doctor selection.
- Quality in Health Care. Hospital Safety Scores from The Leapfrog Group give hospitals letter grades of “A” to “F” based on patient safety. In December, The Alliance’s QualityPath designations will be added to Find a Doctor so consumers will have more quality information to guide them when they’re facing a high-stakes procedure.
- Narrow or Expand your Search. Use the “sort by” box and filters to match your search to your needs. This may include sorting by specialty, location, name, provider gender or language spoken.
- Mobile Friendly. Smartphones, tablets and other devices can use the mobile-friendly Find a Doctor site. That means you can search on the go and act on your search by hitting a button to call the doctor’s office. It also pulls in your location for better search results.
And One Really Big Tip
A small group of users have had trouble logging into their Find a Doctor account because they use a version of their name that doesn’t match the name on their insurance card. If you work for an employer that accesses The Alliance network for care, enter your name exactly as it’s listed on your insurance card. That will help you avoid log-in problems and help you gain full access to Find a Doctor’s cost and quality information.
Make the Most of Your Visit
By utilizing these five lessons and one tip, I guarantee you will get more out of the new Find a Doctor site. If you have any questions while searching for a doctor we are here to help. Please call The Alliance at 800.223.4139 or send an email to firstname.lastname@example.org.
In addition to her work at The Alliance, Tierney is an active member on The Business Forum, previously serving on the board and acting as senior chair for the ATHENA committee. Tierney also participates in the Advertising Federation of Madison and the Pancreatic Cancer Action Network of Madison.
Tierney earned her bachelor's degree of business administration from the University of Wisconsin-Oshkosh with an emphasis in information systems and a certification on the Project Management Body of Knowledge.
Read blog posts by Tierney.
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