Director of Claims & Customer Service
Carlene Boehmer joined The Alliance in 1999 as the account manager and became the manager of claims and customer service in 2002. Boehmer is responsible for identifying and developing recommendations to increase the efficiency and effectiveness of claims entry, repricing, eligibility processing and customer service. Boehmer’s many skills include customer service, employee benefits and health insurance.
Prior to joining The Alliance, Boehmer was employed at CUNA Mutual Group as an underwriting and sales consultant where she was responsible for prospecting and generating new sales and retention of credit union employee benefit programs. Prior to joining CUNA, she worked at WPS for nearly 13 years as health plan manager.
Boehmer holds her Wisconsin Insurance License for Health & Accident and received her Bachelor of Arts degree from the University of Wisconsin-Madison.