If you use a billing service, or if you change billing services, please make sure they know that your practice is a participating provider in The Alliance. Many providers employ a billing service to help manage the claims and reimbursement process. Our customer service department fields a large number of complaints each week from patients who are being billed beyond the contracted rate because the provider’s billing service does not have all of the information they need.
The Alliance is unable to provide billing agents with contract or reimbursement information without an authorization from the contracted provider. If you have any questions, please contact Provider Services at firstname.lastname@example.org.